Order Delivery Policy

Thank you for choosing DUKE for your delivery needs. This Order Delivery Service page outlines the terms and conditions related to the delivery of products purchased through our website [Your Website URL].

1. Delivery Process

1.1 Dispatch and Fulfillment: Orders are processed within  1-2 business days. Once processed, they will be dispatched for delivery.

1.2 Delivery Partners: We work with trusted delivery partners to ensure your order reaches you in a timely and secure manner.

1.3 Delivery Time frames: The estimated delivery time will be provided at the checkout. Please note that delivery times may vary based on your location and other factors.

2. Shipping Rates & Fees

2.1 Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.

2.2 Free Shipping: We may offer free shipping for orders above a certain value. Details will be specified on the website.

3. Shipment Tracking

3.1 Tracking Information: Once your order is dispatched, you will receive a shipment confirmation email with tracking information.

3.2 Tracking Activation: Please allow 24 Hours for the tracking information to become active.

4. Shipping Address

4.1 Accuracy: It is your responsibility to provide an accurate shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.

4.2 Address Changes: If you need to change your shipping address after placing an order, please contact our customer support immediately. We will do our best to assist you, but changes may not be possible after dispatch.

5. Delivery Issues

5.1 Lost or Delayed Orders: In the rare event of a lost or significantly delayed order, please contact our customer support for assistance.

5.2 Damaged Items: If you receive damaged items, please contact us with supporting evidence (photos) within 7 days of receiving the order.

6. International Shipping

6.1 International Orders: We may offer international shipping. Additional shipping fees and customs duties may apply. Please check the international shipping details at checkout.

7. Contact Us

If you have any questions about our Order Delivery Service, please contact us at info@dukeshu.com.